.tkb-step5{--tkb-ink:#f5f5f5;--tkb-muted:#aaa;--tkb-line:#414149;--tkb-paper:#202020;--tkb-accent:#c5ad90;color:var(--tkb-ink);font:inherit;box-sizing:border-box;max-width:100%}.tkb-step5 *{box-sizing:border-box}.tkb-step5 button,.tkb-step5 input{font:inherit}.tkb-step5 button{cursor:pointer}:is(.tkb-step5 button:focus-visible,.tkb-step5 a:focus-visible,.tkb-step5 input:focus-visible){outline-offset:2px;outline:2px solid #d5bca9}.tkb-step5__head{justify-content:space-between;align-items:flex-start;gap:16px;margin-bottom:16px;display:flex}.tkb-step5__eyebrow{letter-spacing:.11em;color:var(--tkb-accent);font-size:.72rem;font-weight:700}.tkb-step5 h2{margin:5px 0 8px;font-size:1.65rem;line-height:1.2}.tkb-step5 h3{margin:0;font-size:1.1rem}.tkb-step5__head p,.tkb-step5__detail-head p{color:var(--tkb-muted);margin:0;font-size:.88rem}.tkb-step5__count{border:1px solid var(--tkb-line);white-space:nowrap;border-radius:999px;padding:7px 10px;font-size:.77rem}.tkb-step5__tools{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:10px;margin-bottom:14px;display:flex}.tkb-step5__tabs{flex-wrap:wrap;gap:5px;max-width:100%;display:flex}.tkb-step5__tabs button{border:1px solid var(--tkb-line);color:var(--tkb-ink);background:0 0;border-radius:9px;padding:9px 12px}.tkb-step5__tabs button.is-active{color:#fff;background:#532932;border-color:#532932}.tkb-step5__search{flex:1;min-width:150px;max-width:280px}.tkb-step5__search input{border:1px solid var(--tkb-line);width:100%;color:var(--tkb-ink);background:#fff;border-radius:9px;padding:10px}.tkb-step5__check{white-space:nowrap;align-items:center;gap:5px;font-size:.78rem;display:flex}.tkb-step5__layout{grid-template-columns:minmax(215px,.83fr) minmax(0,1.5fr);gap:14px;min-width:0;display:grid}.tkb-step5__list,.tkb-step5__detail{border:1px solid var(--tkb-line);background:var(--tkb-paper);border-radius:14px;min-width:0;min-height:290px;overflow:hidden}.tkb-step5__list{max-height:560px;overflow-y:auto}.tkb-step5__thread{text-align:left;border:none;border-bottom:1px solid var(--tkb-line);width:100%;color:var(--tkb-ink);background:0 0;padding:15px 14px;display:block}.tkb-step5__thread.is-current{border-left:3px solid var(--tkb-accent);background:#392830;padding-left:11px}.tkb-step5__thread-top,.tkb-step5__thread-meta{justify-content:space-between;align-items:baseline;gap:8px;display:flex}.tkb-step5__thread-top strong{overflow-wrap:anywhere;font-size:.93rem}.tkb-step5__thread-top small{color:var(--tkb-muted);white-space:nowrap;font-size:.7rem}.tkb-step5__thread-meta{color:var(--tkb-muted);margin:7px 0;font-size:.72rem}.tkb-step5__status{color:#ccc;border:1px solid var(--tkb-line);white-space:nowrap;border-radius:8px;padding:2px 6px;font-size:.72rem}.tkb-step5__status.is-important{color:#e6bdb0;border-color:#d6b89e}.tkb-step5__excerpt{color:var(--tkb-muted);overflow-wrap:anywhere;-webkit-line-clamp:2;-webkit-box-orient:vertical;font-size:.81rem;display:-webkit-box;overflow:hidden}.tkb-step5__detail{flex-direction:column;padding:17px;display:flex}.tkb-step5__detail-head{border-bottom:1px solid var(--tkb-line);justify-content:space-between;align-items:flex-start;gap:12px;padding-bottom:14px;display:flex}.tkb-step5__history{flex-direction:column;gap:8px;max-height:380px;padding:14px 0;display:flex;overflow-y:auto}.tkb-step5__message{background:#303138;border-radius:10px;padding:12px}.tkb-step5__message-meta{color:var(--tkb-muted);flex-wrap:wrap;justify-content:space-between;gap:5px;font-size:.73rem;display:flex}.tkb-step5__message p{overflow-wrap:anywhere;white-space:pre-line;margin:7px 0 0;font-size:.88rem}.tkb-step5__note{color:var(--tkb-muted);margin:10px 0;font-size:.75rem}.tkb-step5__actions{flex-wrap:wrap;align-items:center;gap:8px;margin-top:auto;padding-top:14px;display:flex}.tkb-step5__actions button,.tkb-step5__actions a{color:var(--tkb-ink);border:1px solid var(--tkb-line);background:0 0;border-radius:9px;padding:9px 11px;font-size:.78rem;text-decoration:none}.tkb-step5__actions .tkb-step5__done{color:#fff;background:#532932}.tkb-step5__error{color:#7d2c28;border:1px solid #cd8880;border-radius:8px;padding:10px}.tkb-step5__empty{color:var(--tkb-muted);padding:22px;font-size:.88rem}.tkb-step5 .sr-only{clip:rect(0,0,0,0);width:1px;height:1px;position:absolute;overflow:hidden}.tkb-step5__customer{background:var(--tkb-paper);border:1px solid var(--tkb-line);border-radius:14px;max-width:760px;padding:20px}.tkb-step5__progress-top{border-top:1px solid var(--tkb-line);gap:32px;padding:15px 0;display:flex}.tkb-step5__progress-top div{flex-direction:column;gap:5px;display:flex}.tkb-step5__caption{color:var(--tkb-muted);font-size:.74rem}.tkb-step5__milestones{margin:5px 0 14px;padding:0;list-style:none}.tkb-step5__milestones li{border-bottom:1px solid var(--tkb-line);align-items:center;gap:10px;padding:10px 0;font-size:.88rem;display:flex}.tkb-step5__milestones small{color:var(--tkb-muted);text-align:right;margin-left:auto}.tkb-step5__dot{background:#414149;border-radius:50%;place-items:center;min-width:20px;height:20px;display:grid}.tkb-step5__milestones .is-complete .tkb-step5__dot{color:#fff;background:#55735e}.tkb-step5__updates{margin-top:18px}.tkb-step5__updates>div{border-bottom:1px solid var(--tkb-line);padding:12px 0}.tkb-step5__updates small{color:var(--tkb-muted);display:block}.tkb-step5__updates p{margin:6px 0;font-size:.86rem}@media (max-width:740px){.tkb-step5__layout{grid-template-columns:minmax(0,1fr)}.tkb-step5__list{max-height:260px}.tkb-step5__detail{min-height:230px}.tkb-step5__head{flex-wrap:wrap}.tkb-step5__tools{align-items:stretch}.tkb-step5__search{flex-basis:100%;width:100%;max-width:none}}@media (max-width:430px){.tkb-step5__count{display:none}.tkb-step5__tabs{width:100%}.tkb-step5__tabs button{flex:1;padding:8px 6px}.tkb-step5__check{margin-left:auto}.tkb-step5__progress-top{flex-wrap:wrap;gap:15px}.tkb-step5__milestones li{flex-wrap:wrap}.tkb-step5__milestones small{text-align:left;flex-basis:100%;margin-left:30px}}.customer-messages .quiet-link{width:auto;color:inherit;background:0 0;border:1px solid #555148;border-radius:8px;padding:8px 12px;font-size:12px}.customer-messages-list{background:#0000001c;border:1px solid #4d4a45;border-radius:13px;flex-direction:column;gap:12px;max-height:430px;margin:14px 0 20px;padding:16px;display:flex;overflow-y:auto}.customer-message{background:#303137;border:1px solid #4a4948;border-radius:13px;align-self:flex-start;max-width:85%;padding:12px 14px}.customer-message.mine{background:#4b453d;border-color:#70665a;align-self:flex-end}.customer-message small{opacity:.75;font-size:11px}.customer-message p{white-space:pre-wrap;overflow-wrap:anywhere;margin:6px 0 0;line-height:1.5}.customer-message-form{gap:12px;display:grid}.customer-message-form label{gap:6px;font-size:13px;display:grid}.customer-message-form textarea,.customer-message-form input{color:#fff;width:100%;font:inherit;background:#212224;border:1px solid #5a5552;border-radius:9px;padding:11px}.customer-message-form button{color:#161616;cursor:pointer;background:#b79a7a;border:0;border-radius:8px;justify-self:start;padding:12px 18px;font-weight:650}.customer-message-form button:disabled{opacity:.55;cursor:wait}@media (max-width:540px){.customer-message{max-width:94%}.customer-messages-list{padding:10px}}.portal-milestones{padding:14px 0}.portal-milestones h3{margin:0 0 12px;font-size:15px}.portal-milestones ul{gap:9px;margin:0;padding:0;list-style:none;display:grid}.portal-milestones li{border:1px solid #8884;border-radius:9px;flex-wrap:wrap;align-items:center;gap:10px;padding:10px 12px;display:flex}.portal-milestones li .done{color:#498567}.portal-milestones li .pending{color:#96846b}.portal-milestones li small{color:#888;margin-left:auto}